1. DEFINITIONS.

(a) “Affiliates” means, with respect to any Party, any entity that directly or indirectly controls, is controlled by, or is under common control with a Party. For purposes of this definition, “control” means having ownership of more than fifty percent (50%) of the equity securities entitled to vote for the election of directors (or, in the case of an entity that is not a corporation, for the election of the corresponding managing authority). An entity will be deemed to be an “Affiliate” only for so long as such control exists.

(b) “Authorized User” means an employee contractor of Customer whom Customer has authorized to Use the Services.

(c) “Customer Materials” means all information, data, content, and other materials, in any form or medium, that is submitted, posted, collected, transmitted, or otherwise provided by or on behalf of Customer through the Services or to DataBahn in connection with Customer’s Use of the Services, but excluding, for clarity, System Data and any other information, data, data models, content, or materials owned or controlled by DataBahn and made available through or in connection with the Services.

(d) “Documentation” means the operator and user manuals, training materials, specifications, minimum system configuration requirements, compatible device and hardware list and other similar materials in hard copy or electronic form as provided by DataBahn to Customer (including any revised versions thereof) relating to the Services, which may be updated by DataBahn from time to time.

(e) “Entitlements” means the limits, volume, or other measurement or conditions of permitted Use for the Services as set forth in the applicable Order Form.

(f) “Implementation Services” means the implementation, installation, configuration, consulting, and/or other professional services, if any, to be provided by DataBahn to Customer in accordance with a mutually executed Statement of Work, which will be executed separately between the Parties. Each Statement of Work is hereby incorporated into and governed by this Agreement by reference.

(g) “Intellectual Property Rights” means patent rights (including, without limitation, patent applications and disclosures), trademarks, inventions, copyrights, trade secrets, know-how, data and database rights, design rights, mask work rights, and any other intellectual property rights recognized in any country or jurisdiction in the world.

(h) “Order Form” means a (i) mutually executed order form or other mutually agreed upon ordering document; or (ii) quote issued by DataBahn and accepted by Customer, in each case which references this Agreement and sets forth the applicable Services and Implementation Services to be provided by DataBahn.

(i) “Person” means any individual, corporation, partnership, trust, limited liability company, association, governmental authority, or other entity.

(j) “Edge Node” means a remote connector/processing node to send data from on-prem to the cloud

(k) “DataBahn IP” means the Services, the underlying Software provided in conjunction with the Services, EDGE NODE,  source code, dashboards, algorithms, rulesets, report interfaces, technology, databases, tools, know-how, processes and methods used to provide or deliver the Services or any Implementation Services (including any and all deliverables), and Documentation and System Data, all improvements, bug-fixes, extensions, updates, modifications or enhancements to, or derivative works of, the foregoing (regardless of inventorship or authorship), and all Intellectual Property Rights in and to any of the foregoing. For clarity, there will be no work product or works-made-for-hire created under this Agreement, Order Form or a Statement of Work.

(l) “Service” means the DataBahn Software as a Service provided and maintained by DataBahn and more particularly described or identified in the applicable Order Form, and any updates, patches, bug fixes, and upgrades that DataBahn elects to provide to Customer. Services are deemed delivered upon delivery of login credentials.

(m) “Software” means a specific and unique instance of the DataBahn Software product that is made available to Customer as a Service or a part thereof and includes any new releases or maintenance and support updates to such Software as DataBahn makes generally commercially available during the applicable Term. DataBahn Software does not include Customer Materials.

(n) “Statement of Work” or “SOW” means a statement of work mutually agreed upon between DataBahn and Customer for Implementation Services and governed by this Agreement.

(o) “System Data” means usage, trends, and operations data in connection with Customer’s and/or its Authorized Users’ Use of the Services and derivatives thereof, but does not include Customer’s Confidential Information.

(p) “Use” means to use and/or access the Services or EDGE NODE in accordance with this Agreement and the Documentation.?

2. SERVICES; ACCESS AND USE.

(a) Services. Subject to the terms and conditions of this Agreement, including Customer’s obligations under Section 4, DataBahn hereby grants Customer a limited, non-exclusive, non-transferable (except in compliance with Section 14(f)) right to Use the Services during the Term, solely for Customer’s internal business purposes in accordance with, and subject to, the Entitlement.

(b) Edge Node. DataBahn hereby grants Customer a non-exclusive, worldwide, royalty-free right and license to Use the EDGE NODE solely for the purpose of transmitting the Customer Materials in connection with the Services during the Term.

(c) Use Restrictions. Customer will not at any time and will not permit any Person (including, without limitation, Authorized Users) to, directly or indirectly: (i) use the Services or EDGE NODE in any manner beyond the scope of rights expressly granted in this Agreement; (ii) modify or create derivative works of the Services, Software, EDGE NODE,  or Documentation, in whole or in part; (iii) reverse engineer, disassemble, decompile, decode or discover source code, object code or underlying structures, ideas or algorithms or otherwise attempt to derive or gain improper access to any software component of the Services, Software and  EDGE NODE,  in whole or in part; (iv) frame, mirror, sell, resell, rent or lease use of the Services to any other Person, or otherwise allow any Person to use the Services or EDGE NODE for any purpose other than for the benefit of Customer in accordance with this Agreement; (v) use the Services, EDGE NODE,  or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any Person, or that violates any applicable law; use the Services, Software, for timesharing or service bureau purposes; (vi) interfere with, or disrupt the integrity or performance of, the Services, EDGE NODE,  or any data or content contained therein or transmitted thereby; (vii) access or search the Services or EDGE NODE (or download any data or content contained therein or transmitted thereby) through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers or any other similar data mining tools) other than Software or Services or EDGE NODE features provided by DataBahn for use expressly for such purposes; or (viii) use the Services, EDGE NODE,  or Documentation or any other DataBahn Confidential Information for benchmarking or competitive analysis with respect to competitive or related products or services, or to develop, commercialize, license or sell any product, service or technology that could, directly or indirectly, compete with the Services.

(d) Authorized Users. Customer will not allow any Person other than Authorized Users to Use the Services. Customer may permit Authorized Users to Use the Services, provided that (i) the Use, including the number of Authorized Users, does not exceed the Entitlement; (ii) Customer ensures each Authorized User complies with all applicable terms and conditions of this Agreement and Customer is responsible for acts or omissions by Authorized Users in connection with their Use of the Services; and (iii) the Use complies with all applicable laws and regulations. By Using the Services, Authorized Users acknowledge and agree that DataBahn and its vendors may utilize technologies such as cookies, beacons, and scripts to collect information on how Authorized Users Use the Services, such as information about browsing behavior, page visits, clicks and cursor movements, customer service interactions, and screen recordings. Customer will, and will require all Authorized Users to, use all reasonable means to secure usernames and passwords, hardware and software used to access the Services in accordance with customary security protocols, and will promptly notify DataBahn if Customer knows or reasonably suspects that any username and/or password has been compromised. Each account for the Services may only be accessed and used by the specific Authorized User for whom such account is created. DataBahn will not be liable, and Customer will be solely responsible, for (A) any unauthorized access, damage or loss that may occur through the use or misuse of Customer’s usernames, passwords, hardware or software; or (B) any activities that occur under any account issued to or created by Customer in connection with Customer’s use of the Services, including any unauthorized access or usage of any such account, in each case, except to the extent proven to have been directly caused by DataBahn’s gross negligence, willful misconduct or fraud.

(e) Services Tools. DataBahn may use tools, scripts, software, and utilities (collectively, the “Tools”) to monitor and administer the Services and to help resolve Customer’s DataBahn service requests. The Service Tools will not collect or store any data on the Services, except as necessary to provide the Services or troubleshoot services requests in the Services. The data collected by the Tools (excluding production data) may be used to assist in managing DataBahn’s product and service portfolio and for license management. If DataBahn provides Customer with access to or use of any tools in connection with the Services, any such tools are provided by DataBahn on an “as is” basis and DataBahn does not provide technical support or offer any warranties for such tools.

(f) Third-Party Services. Separate or third-party data, services, offerings, functionalities or applications (and other consulting services related thereto) (collectively, “Third-Party Services”) are made available by Customer or to Customer that interoperate with the Services but are not part of the Services. Third-Party Services are subject to an independent agreement. DataBahn does not provide any aspect of the Third-Party Services and is not responsible for any compatibility issues, errors, or bugs in the Services or Third-Party Services caused in whole or in part by the Third-Party Services or any update or upgrade thereto. DataBahn may provide interconnectivity within the Services to facilitate Customer’s use of Third-Party Services, at Customer’s sole discretion. Notwithstanding the foregoing, Customer is solely responsible for procuring, using and maintaining the Third-Party Services and obtaining any associated licenses and consents necessary for Customer to use the Third-Party Services in connection with the Services.

(g) Trial Use. If specified in the Order Form, Customer may order certain Services or specific features and functions for limited periods solely for evaluation and non-production purposes (“Trial”). The Trial will be for the term and scope of use as specified in the Order Form for such Trial. SERVICES ACQUIRED FOR TRIAL PURPOSES ARE PROVIDED “AS IS” AND DATABAHN DOES NOT OFFER ANY WARRANTIES FOR SUCH SERVICES AND NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, CUSTOMER ACKNOWLEDGES AND AGREES THAT SERVICES PROVIDED UNDER A TRIAL ARE PROVIDED WITHOUT ANY WARRANTY OR ANY SUPPORT SERVICE (INCLUDING ANY UPDATES OR UPGRADES).

(h) Beta Service. DataBahn may, in its sole discretion, make available to Customer a preview, limited release, alpha, beta, or other pre-release version or feature of the Service for non-production use (each, a “Beta Service”). Customer’s use of a Beta Service will be for the term specified in the Order Form of statement of work for such Beta Service. DataBahn may, in its sole discretion, discontinue the Beta Service, at any time for any or no reason. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, CUSTOMER ACKNOWLEDGES AND AGREES THAT BETA SERVICES ARE PROVIDED WITHOUT ANY WARRANTY OR ANY SUPPORT SERVICE (INCLUDING ANY UPDATES OR UPGRADES).

(i) Reservation of Rights. Subject to the limited rights expressly granted hereunder, DataBahn reserves and, as between the Parties will solely own, the DataBahn IP and all rights, title and interest in and to the DataBahn IP. No rights are granted to Customer hereunder (whether by implication, estoppel, exhaustion or otherwise) other than as expressly set forth herein. For the avoidance of doubt, DataBahn may collect and use System Data to develop, improve, support, and operate its products and services.

(j) Feedback. From time to time, Customer or its employees, contractors, or representatives may provide DataBahn with suggestions, comments, feedback, enhancement requests, recommendations, corrections, or the like with regard to the Services (collectively, “Feedback”). Customer hereby grants DataBahn a perpetual, irrevocable, royalty-free and fully-paid up license to use and exploit all Feedback in connection with DataBahn’s business purposes, including, without limitation, the testing, development, maintenance and improvement of the Services or RIN.

3. ENTITLEMENTS.

(a) General. Customer is entitled to use the Services in accordance with its Entitlements. Any DataBahn IP licensed to Customer for use with Services is subject to the same Entitlements that applies to the Services with which such DataBahn IP is used. DataBahn will monitor Customer’s Use of the Services on a monthly basis in order to ensure that such usage complies with the Entitlements. In the event that Customer’s use exceeds the Entitlements (“Overages”) for the preceding month (“Overage Period”), overage will be calculated based on the monthly EPS.

(b) Fees. To the extent that Customer’s usage exceeds the Entitlements, Customer will immediately be invoiced either (1) the amount listed in the Order, if applicable; or (2) the pro rata rate of the overage plus twenty-five percent (25%).

(c) Payment. Customer is responsible to remit payment for all fees associated with Overages as stated in this Section 3, in accordance with Section 4.

4. FEES AND PAYMENT.

(a) Fees. DataBahn will invoice Customer in accordance with the applicable Order Form during the Term, and Customer will pay all amounts set forth on any such invoice no later than thirty (30) days after the date of such invoice in accordance with the terms in the applicable Order Form (“Fees”). Except as otherwise provided herein, all Fees are non-refundable and non-cancelable. If Customer issues a purchase order upon executing  an Order Form, then: (i) any such purchase order submitted by Customer is for its internal purposes only and any terms contained in such purchase order will have no effect; (ii) it shall be without limitation to DataBahn’s right to collect Fees owing hereunder; (iii) it shall be for the total Fees owing under the applicable Order Form; and (iv) on request, DataBahn will reference the purchase order number on its invoices (solely for administrative convenience), so long as Customer provides the purchase order at least ten (10) business days prior to the invoice date. DataBahn reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Term or then-current Renewal Term; any increase to Fees will not exceed the lesser of 5% of the Fees paid by Customer in the previous twelve (12) month period or a percentage equal to the percentage change in the Consumer Price Index statistics published by the United States Bureau of Labor. If Customer has signed up for automatic billing, DataBahn will charge Customer’s selected payment method for any Fees on the applicable payment date, including any applicable taxes. If DataBahn cannot charge Customer’s selected payment method for any reason (such as expiration or insufficient funds), Customer remains responsible for any uncollected amounts, and DataBahn will attempt to charge the payment method again as Customer may update its payment method information. In accordance with local law, DataBahn may update information regarding Customer’s selected payment method if provided such information by Customer’s financial institution.

(b) Payments. Payments due to DataBahn under this Agreement must be made in U.S. dollars by check, wire transfer of immediately available funds to an account designated by DataBahn or such other payment method mutually agreed by the Parties. All payments are non-refundable, and neither Party will have the right to set off, discount or otherwise reduce or refuse to pay any amounts due to the other Party under this Agreement. If Customer fails to make any payment when due, late charges will accrue at the rate of 1.5% per month or, if lower, the highest rate permitted by applicable law and DataBahn may suspend Services until all payments are made in full. Customer will reimburse DataBahn for all reasonable costs and expenses incurred (including reasonable attorneys’ fees) in collecting any late payments or interest.

(c) Taxes. Customer is responsible for paying all taxes associated with its purchase of Services hereunder, including, without limitation, all sales, use, ad valorem and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state, multinational or local governmental regulatory authority on any amount payable by Customer to DataBahn hereunder, other than any taxes imposed on DataBahn’s income. Without limiting the foregoing, in the event that Customer is required to deduct or withhold any taxes from the amounts payable to DataBahn hereunder, Customer will pay an additional amount, so that DataBahn receives the amounts due to it hereunder in full, as if there were no withholding or deduction.

(d) Orders Placed through Reseller. Customer may procure Services through a DataBahn authorized reseller (“Reseller”) pursuant to a separate agreement between Customer and Reseller. To the extent Customer places the Order through a Reseller, the terms in this Section 4 (Fees and Payment) and the Order Form related to fees, payment, taxes and other related terms shall be between Customer and Reseller including any Fees accrued pursuant to Section 3 (Entitlements) will be processed through such Reseller. DataBahn will be obligated to provide the Services to Customer in connection with a purchase through Reseller only to the extent DataBahn and Reseller have executed an Order Form and remitted payment for such purchase. Customer acknowledges and agrees that, solely in connection with the purchase by Customer through a Reseller: (a) DataBahn may share information with Reseller related to Customer’s Use of the Services; (b) this Agreement governs Customer’s Use of the Services, notwithstanding anything to the contrary in any agreements between Customer and Reseller; and (c) Reseller is not authorized to make any changes to this Agreement or otherwise authorized to make any warranties, representations or commitments on behalf of DataBahn.

5. CONFIDENTIAL INFORMATION; DATA SECURITY.

(a)  As used herein, “Confidential Information” means any information that one Party (the “Disclosing Party”) provides to the other Party (the “Receiving Party”) in connection with this Agreement, whether orally or in writing, that is designated as confidential or that reasonably should be considered to be confidential given the nature of the information and/or the circumstances of disclosure. For clarity, DataBahn IP will be deemed Confidential Information of DataBahn. However, Confidential Information will not include any information or materials that: (i) were, at the date of disclosure, or have subsequently become, generally known or available to the public through no act or failure to act by the Receiving Party; (ii) were rightfully known by the Receiving Party prior to receiving such information or materials from the Disclosing Party; (iii) are rightfully acquired by the Receiving Party from a third party who has the right to disclose such information or materials without breach of any confidentiality or non-use obligation to the Disclosing Party; or (iv) are independently developed by or for the Receiving Party without use of or access to any Confidential Information of the Disclosing Party

(b)  The Receiving Party will maintain the Disclosing Party’s Confidential Information in strict confidence and will not use the Confidential Information of the Disclosing Party except as necessary to perform its obligations or exercise its rights under this Agreement; provided that DataBahn may use and modify Confidential Information of Customer in deidentified form for purposes of developing and deriving System Data. The Receiving Party will not disclose or cause to be disclosed any Confidential Information of the Disclosing Party, except (i) to those employees, representatives, or contractors of the Receiving Party who have a bona fide need to know such Confidential Information to perform under this Agreement and who are bound by written agreements with use and nondisclosure restrictions at least as protective as those set forth in this Agreement, or (ii) as such disclosure may be required by the order or requirement of a court, administrative agency or other governmental body, subject to the Receiving Party providing to the Disclosing Party reasonable written notice to allow the Disclosing Party to seek a protective order or otherwise contest the disclosure.

(c)  Each Party’s obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire three (3) years from the date first disclosed to the Receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.

(d) The terms and conditions of this Agreement will constitute Confidential Information of each Party but may be disclosed on a confidential basis to a Party’s advisors, attorneys, actual or bona fide potential acquirers, investors or other sources of funding (and their respective advisors and attorneys) for due diligence purposes.

6. SUPPORT AND SERVICE LEVELS.

(a) Support. DataBahn will provide Customer with reasonable technical support for the Services in accordance with the support terms set forth in DataBahn Services Support.

(b) Service Levels and Credits. Subject to the terms and conditions of this Agreement, DataBahn will use commercially reasonable efforts to make the Services available in accordance with the service levels set forth in DataBahn Services Service Level Availability Exhibit. Customer acknowledges and agrees that the service levels are performance targets only and any failure of DataBahn to meet any service level will not result in any breach of this Agreement. Customer further acknowledges and agrees that (i) the service credits set forth in DataBahn Services Service Level Availability are Customer’s sole remedy in the event of DataBahn’s failure to meet any service level.

7. CUSTOMER MATERIALS.

(a) DataBahn acknowledges that, as between Customer and DataBahn and except as set forth in Section 7(b), Customer owns and retains all right, title, and interest in and to all Customer Materials.

(b) Customer hereby grants DataBahn a non-exclusive, worldwide, royalty-free right, and license to use, reproduce, display, perform, modify the Customer Materials solely for the purpose of hosting, operating, improving, providing, and preventing or addressing service technical problems with the Services, Implementation Services, and DataBahn’s other related products, services and technologies or as may be required by law during the Term.

(c) Customer represents and warrants that (i) it has obtained and will obtain and continue to have, during the Term, all necessary rights, authority and licenses for the access to and use of the Customer Materials (including any Customer Personal Data as defined in the Data Processing Addendum) provided or (otherwise collected pursuant to Customer’s privacy policy) as contemplated by this Agreement; and (ii) DataBahn’s use of the Customer Materials in accordance with this Agreement will not violate any applicable laws or regulations or cause a breach of any agreement or obligations between Customer and any third party.

(d) Until and to the extent Customer Materials are successfully transmitted and processed by DataBahn, Customer is solely responsible for (i) taking steps to maintain appropriate security, protection, and backup of Customer Materials (which may include the use of encryption technology to protect Customer Materials from unauthorized access), and (ii) routine archiving of Customer Materials. Customer is responsible for securing, protecting and maintaining the confidentiality of Customer’s account username, passwords and access tokens. Neither Customer nor its Users will share Customer passwords or access codes. Customer is responsible for any access and use of the Services via Customer’s or its Users’ accounts and for all activity that occurs in connection with Customer’s or its Users’ accounts, regardless of whether the activities were undertaken by Customer, a User or a third party. DataBahn will not be liable for any loss or damage arising directly or indirectly from Customer’s failure to maintain the security of Customer’s account and password or for unauthorized access to Customer’s account.

8. REPRESENTATIONS AND WARRANTIES. Each Party hereby represents and warrants to the other Party that: (i) it is duly organized, validly existing and in good standing under its jurisdiction of organization and has the right to enter into this Agreement; and (ii) the execution, delivery and performance of this Agreement and the consummation of the transactions contemplated hereby are within the corporate powers of such Party and have been duly authorized by all necessary corporate action on the part of such Party, and constitute a valid and binding agreement of such Party.
9. INDEMNIFICATION.

(a) DataBahn Indemnification. Subject to Section 9(b), DataBahn will defend Customer against any claim, suit or proceeding brought by a third party (“Claims”) alleging that Customer’s Use of the Services or EDGE NODE infringes or misappropriates such third party’s Intellectual Property Rights, and will indemnify and hold harmless Customer against any damages and costs awarded against Customer or agreed in settlement by DataBahn (including reasonable attorneys’ fees) resulting from such Claim.

(b) Exclusions. DataBahn’s obligations under Section 9(a) will not apply if the underlying third-party Claim arises from or as a result of: (i) Customer’s breach of this Agreement, negligence, willful misconduct or fraud; (ii) any Customer Materials; (iii) Customer’s failure to use any enhancements, modifications, or updates to the Services or EDGE NODE that have been provided by DataBahn; (iv) modifications to the Services or EDGE NODE by anyone other than DataBahn; or (v) combinations of the Services with software, data or materials not provided by DataBahn.

(c) IP Remedies. If DataBahn reasonably believes the Services (or any component thereof) could infringe any third party’s Intellectual Property Rights, DataBahn may, at its sole option and expense use commercially reasonable efforts to: (i) modify or replace the Services, or any component or part thereof, to make it non-infringing; (ii) procure the right for Customer to continue Use; or (iii) terminate this Agreement, in its entirety or with respect to the affected component, by providing written notice to Customer. The rights and remedies set forth in this Section 9 will constitute Customer’s sole and exclusive remedy for any infringement or misappropriation of Intellectual Property Rights in connection with the Services.

(d) Customer Indemnification. Customer will defend DataBahn against Claims arising from (i) any Customer Materials, including, without limitation, (A) any Claim that the Customer Materials infringe, misappropriate or otherwise violate any third party’s Intellectual Property Rights or privacy or other rights; or (B) any Claim that the use, provision, transmission, display or storage of Customer Materials violates any applicable law, rule or regulation; (ii) any of Customer’s products or services; and (iii) Use of the Services by Customer or its Authorized Users in a manner that is not in accordance with this Agreement or the Documentation, including, without limitation, any breach of the license restrictions in Section 2(c), and in each case, will indemnify and hold harmless DataBahn against any damages and costs awarded against DataBahn or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such Claim.

(e) Indemnification Procedures. The Party seeking defense and indemnity (the “Indemnified Party”) will promptly (and in any event no later than thirty (30) days after becoming aware of facts or circumstances that could reasonably give rise to any Claim) notify the other Party (the “Indemnifying Party”) of the Claim for which indemnity is being sought and will reasonably cooperate with the Indemnifying Party in the defense and/or settlement thereof. The Indemnifying Party will have the sole right to conduct the defense of any Claim for which the Indemnifying Party is responsible hereunder (provided that the Indemnifying Party may not settle any Claim without the Indemnified Party’s prior written approval unless the settlement is for a monetary amount, unconditionally releases the Indemnified Party from all liability without prejudice, does not require any admission by the Indemnified Party, and does not place restrictions upon the Indemnified Party’s business, products or services). The Indemnified Party may participate in the defense or settlement of any such Claim at its own expense and with its own choice of counsel or, if the Indemnifying Party refuses to fulfill its obligation of defense, the Indemnified Party may defend itself and seek reimbursement from the Indemnifying Party.

10. IMPLEMENTATION SERVICES WARRANTY; DISCLAIMER. DataBahn warrants that Implementation Services will be performed in a good and workmanlike manner consistent with applicable industry standards. This warranty will be in effect for a period of five (5) days from the completion of any Implementation Services, except as otherwise agreed to between the parties in the applicable statement of work for such Implementation Services. As Customer’s sole and exclusive remedy and DataBahn’s entire liability for any breach of the foregoing warranty, DataBahn will promptly re-perform any Implementation Services that fail to meet this limited warranty. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES, IMPLEMENTATION SERVICES AND OTHER DATABAHN IP ARE PROVIDED ON AN “AS IS” BASIS, AND DATABAHN MAKES NO WARRANTIES OR REPRESENTATIONS TO CUSTOMER, ITS AUTHORIZED USERS OR TO ANY OTHER PARTY REGARDING THE DATABAHN IP, THE SERVICES, IMPLEMENTATION SERVICES OR ANY OTHER SERVICES OR MATERIALS PROVIDED HEREUNDER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DATABAHN HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, DATABAHN HEREBY DISCLAIMS ANY WARRANTY THAT USE OF THE SERVICES OR IMPLEMENTATION SERVICES WILL BE ERROR-FREE, BUG-FREE OR UNINTERRUPTED.
11. LIMITATIONS OF LIABILITY.

(a) EXCLUSION OF DAMAGES. EXCEPT FOR: (I) ANY INFRINGEMENT BY ONE PARTY OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, (II) FRAUD OR WILLFUL MISCONDUCT BY EITHER PARTY, (III) BREACH OF CUSTOMER’S PAYMENT OBLIGATIONS, OR (IV) CUSTOMER’S EXPRESS OBLIGATIONS UNDER SECTION 9(d), NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF INCOME, DATA, PROFITS, REVENUE OR BUSINESS INTERRUPTION, OR THE COST OF COVER OR SUBSTITUTE SERVICES OR OTHER ECONOMIC LOSS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE DATABAHN IP OR THE PROVISION OF THE SERVICES AND IMPLEMENTATION SERVICES, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

(b) TOTAL LIABILITY. EXCEPT FOR: (I) ANY INFRINGEMENT BY ONE PARTY OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, (II) FRAUD OR WILLFUL MISCONDUCT BY EITHER PARTY, (III) BREACH OF CUSTOMER’S PAYMENT OBLIGATIONS, OR (IV) CUSTOMER’S EXPRESS OBLIGATIONS UNDER SECTION 9(d),  IN NO EVENT WILL EITHER PARTY’S TOTAL LIABILITY TO THE OTHER OR ANY THIRD PARTIES IN CONNECTION WITH THIS AGREEMENT EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO DATABAHN IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ON WHICH THE CLAIM OR LIABILITY IS BASED, AND WHETHER OR NOT COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

(c) BASIS OF THE BARGAIN. THE PARTIES HEREBY ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION 11 ARE AN ESSENTIAL PART OF THE BASIS OF THE BARGAIN BETWEEN DATABAHN AND CUSTOMER, AND WILL APPLY EVEN IF THE REMEDIES AVAILABLE HEREUNDER ARE FOUND TO FAIL THEIR ESSENTIAL PURPOSE.

12. TERM AND TERMINATION.

(a) Term. The initial term of this Agreement begins on the Effective Date and expires at the end of the Initial Term specified in the relevant Order Form (the “Initial Term”). Following the Initial Term, this Agreement will automatically renew for additional periods of one (1) year (each, a “Renewal Term,” and together with the Initial Term, the “Term”), unless either Party provides the other with at least thirty (30) days’ written notice of its intent not to renew this Agreement prior to the end of the then-current Term.

(b) Termination of the Agreement. Either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach remains uncured thirty (30) days after the non-breaching Party provides the breaching Party with written notice of such breach. In order for Customer to exercise the termination rights hereunder, Customer must notify DataBahn of its intent to terminate within thirty (30) days of the event giving rise to such termination right. For the avoidance of doubt, any nonpayment, whether by Customer or a reseller, through which Customer has purchased the Services, shall be deemed a material breach of this Agreement.

(c) Effect of Termination. Upon expiration or termination of this Agreement: (i) the rights granted pursuant to Section 2(a) will terminate; and (ii) Customer will return or destroy, at DataBahn’s sole option, all DataBahn Confidential Information in its possession or control, including permanent removal of such DataBahn Confidential Information (consistent with customary industry practice for data destruction) from any storage devices or other hosting environments that are in Customer’s possession or under Customer’s control, and at DataBahn’s request, certify in writing to DataBahn that the DataBahn Confidential Information has been returned, destroyed or, in the case of electronic communications, deleted. Upon written notice to DataBahn prior to the end of the then-current Term, Customer may request a one-time thirty (30) day extension in order to access the Services for the purpose of retrieving Customer Materials. Customer shall be obligated to pay for all fees associated with such extension. This Agreement and the applicable Order Form shall continue in full force and effect for the duration of the retrieval right. DataBahn shall have no further obligation to make Customer Materials available after termination of this Agreement and shall thereafter promptly delete any Customer Materials. No expiration or termination will affect Customer’s obligation to pay all Fees that may have become due or otherwise accrued through the effective date of expiration or termination or entitle Customer to any refund. Notwithstanding any termination, expiration or anything to the contrary in this Agreement or any Order Form, Customer shall be responsible and shall pay for all of its use of the Services.

(d)  Survival. This Section 12(d) and Sections 1, 2(a), 2(c), 2(f), 3, 4, 5, 7, 8, 9, 10, 11, 12(c), and 14 survive any termination or expiration of this Agreement.

13. TRADEMARKS. Customer hereby grants DataBahn a limited, non-exclusive, royalty-free license to use and display Customer’s name, designated trademarks and associated logos (the “Customer Marks”) during the Term in connection with (i) the hosting, operation and maintenance of the Services; and (ii) DataBahn’s marketing and promotional efforts for its products and services, including by publicly naming Customer as a customer of DataBahn and in case studies. All goodwill and improved reputation generated by DataBahn’s use of the Customer Marks inures to the exclusive benefit of Customer. DataBahn will use the Customer Marks in the form stipulated by Customer and will conform to and observe such standards as Customer prescribes from time to time in connection with the license granted hereunder.
14. GENERAL.

(a) Entire Agreement. This Agreement, including its exhibits, is the complete and exclusive agreement between the Parties with respect to its subject matter and supersedes any and all prior or contemporaneous agreements, communications and understandings, both written and oral, with respect to its subject matter. This Agreement may be amended or modified only by a written document executed by duly authorized representatives of the Parties. It is expressly agreed that the terms of this Agreement, including the Order Form, shall supersede the terms in any purchase order or other non-DataBahn document and no terms included in any such purchase order or other non-DataBahn document shall apply to the Services ordered.

(b) Notices. All notices required or permitted under this Agreement will be in writing, will reference this Agreement, and will be sent to the relevant address set forth below or to such other address as may be specified by the relevant Party to the other Party in accordance with this Section 14(b). Such notices will be deemed given: (i) when delivered personally; (ii) one (1) business day after deposit with a nationally recognized express courier, with written confirmation of receipt; (iii) three (3) business days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (iv) when sent by email, on the date the email was sent without a bounce back message if sent during normal business hours of the receiving party, and on the next business day if sent after normal business hours of the receiving party.

If to DataBahn: 

DataBahn LLC

Attention: Legal Department
With a courtesy copy: [email protected]

(c) Waiver. Either Party’s failure to enforce any provision of this Agreement will not constitute a waiver of future enforcement of that or any other provision. No waiver of any provision of this Agreement will be effective unless it is in writing and signed by the Party granting the waiver.

(d) Severability. If any provision of this Agreement is held invalid, illegal or unenforceable, that provision will be enforced to the maximum extent permitted by law, given the fundamental intentions of the Parties, and the remaining provisions of this Agreement will remain in full force and effect.

(e) Governing Law; Jurisdiction. This Agreement will be governed by and construed in accordance with the laws of the State of Delaware without giving effect to any principles of conflict of laws that would lead to the application of the laws of another jurisdiction. The Parties expressly agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in Dallas County, Texas and the Parties irrevocably consent to the personal jurisdiction and venue therein.

(f) Assignment. Neither Party may assign or transfer this Agreement, by operation of law or otherwise, without the other Party’s prior written consent. Any attempt to assign or transfer this Agreement without such consent will be void. Notwithstanding the foregoing, either Party may assign or transfer this Agreement to a third party that succeeds to all or substantially all of the assigning Party’s business and assets relating to the subject matter of this Agreement, whether by sale, merger, operation of law or otherwise. Subject to the foregoing, this Agreement is binding upon and will inure to the benefit of each of the Parties and their respective successors and permitted assigns.

(g) Equitable Relief. Each Party agrees that a breach or threatened breach by such Party of any of its obligations under Section 5 or, in the case of Customer, Section 2(c), would cause the other Party irreparable harm and significant damages for which there may be no adequate remedy under law and that, in the event of such breach or threatened breach, the other Party will have the right to seek immediate equitable relief, including a restraining order, an injunction, specific performance and any other relief that may be available from any court. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.

(h) Force Majeure. Neither Party will be responsible for any failure or delay in the performance of its obligations under this Agreement (except for any payment obligations) due to causes beyond its reasonable control, which may include labor disputes, strikes, lockouts, shortages of or inability to obtain energy, raw materials or supplies, denial of service or other malicious attacks, telecommunications failure or degradation, pandemics, epidemics, public health emergencies, governmental orders and acts (including government-imposed travel restrictions and quarantines), material changes in law, war, terrorism, riot, or acts of God.

(i) Subcontracting. DataBahn may use subcontractors, and other third-party providers (“Subcontractors”) in connection with the performance of its own obligations hereunder as it deems appropriate, provided that DataBahn remains responsible for the performance of each such Subcontractor.

(j) Export Regulation. Customer affirms that it is not named on, owned by, or acting on behalf of any U.S. government denied-party list, and it agrees to comply fully with all relevant export control and sanctions laws and regulations of the United States (“Export Laws”) to ensure that neither the Services, Software, any Customer Materials, nor any technical data related thereto is: (i) used, exported or re-exported directly or indirectly in violation of Export Laws; or (ii) used for any purposes prohibited by the Export Laws, including, but not limited to, nuclear, chemical, or biological weapons proliferation, missile systems or technology, or restricted unmanned aerial vehicle applications. Customer will complete all undertakings required by Export Laws, including obtaining any necessary export license or other governmental approval.

(k) U.S. Government End Users. The Services, software and Documentation are “commercial computer software” and “commercial computer software documentation,” respectively, as such terms are used in FAR 12.212 and other relevant government procurement regulations. Any use, duplication, or disclosure of the software or its documentation by or on behalf of the U.S. government is subject to restrictions as set forth in this Agreement.

(l) Relationship of the Parties. The relationship between the Parties is that of independent contractors. Nothing in this Agreement will be construed to establish any partnership, joint venture or agency relationship between the Parties. Neither Party will have the power or authority to bind the other or incur any obligations on the other’s behalf without the other Party’s prior written consent.

(m) No Third-Party Beneficiaries. No provision of this Agreement is intended to confer any rights, benefits, remedies, obligations, or liabilities hereunder upon any Person other than the Parties and their respective successors and assigns.

(n) Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement.